Welcome to our Refund/Exchange Policy

Thanks for purchasing at Lotuscreate.one!

Customs

Once the shoe order has been placed and no custom production has begun, refunds can be given, no questions asked.

If custom production has begun and you realize you gave the wrong shoe size, you want to change the character(s), you want to change the style, change your mind on changing the shoelace color, don’t like the shoes once they’re completed, etc., a refund is no longer available. You can purchase another pair of shoes and the customs can be redone.

Once you’ve received them, there are no returns or redos. Another custom order will have to be placed.

If a size, character, style, etc. mistake is made on my part, a refund will be processed or the cost to fix the mistake will be taken care of at no additional cost to you.

Products (excluding customs)

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase. Contact us and we’ll arrange for return shipping and your refund will be processed,

After the 14-day period, you will no longer be eligible and won't be able to receive a refund.

All refunds will be filled within 3-5 business days of the receipt of the item(s) in question/custom order mistake is acknowledged. It may take 5 to 10 business days for a refund to show up on your credit card/bank statement. If you have any additional questions or would like to request a refund, feel free to contact us.